FAQ
How do I access the service?
I will be more than happy to assist with any queries and provide clarity about the services. If you would like to discuss the services in more detail, please take advantage of the free initial phone call. That way, you can get a better understanding of how I can help you. Hopefully, this will help you reach a decision that is suitable for your current circumstances.
You can contact me on my email address: claudiasalmon@otenhancementtherapy.co.uk
Can you confirm that you are registered with the Health & Care Professions Council (HCPC)?
My HCPC registration number: OT61283
You can check this on the HCPC register. https://www.hcpc-uk.org/check-the-register/register-results/?query=salmon&profession=OT
What would the advantage be of having an independent Occupational Therapist?
An independent Occupational Therapist can offer so much more than that provided by the NHS. With access to specialist equipment and treatments, as well as expertise in particular areas, I can provide you with a more individual, tailored service to fit your needs. I am also able to provide greater flexibility with appointment times, with various locations being available, so you can find one most convenient for you. I'm here to help, so if you have any questions or require more information on the services that I can provide, feel free to get in touch.
How much does an assessment cost?
The costs for any service can often vary based on your specific needs. To get a better understanding of the possible costs, please refer to the fees section on this website. Additionally, feel free to reach out to me directly via email with any questions or concerns you may have.
How are payments made?
Payments are made via bank transfer.
When do I make a payment?
If I receive a referral from a case manager, that person will receive an invoice after the assessment.
If you are seeking private occupational therapy services independently, a payment of 30% of the cost upfront is required to secure an initial assessment appointment. The remaining balance will be sent to you in an invoice after the assessment.
Will there be a contract or terms of engagement for the services?
There will be a terms of engagement form to sign before completion of any treatment. The terms of engagement will include what is expected of you and the clinician. You should also understand the payment terms and any consequences for not meeting them before agreeing to sign the form. I am more than happy to talk through any parts of the form to give clarity.
Will you travel to my home or workplace or community setting?
The assessment location will be tailored to your individual needs and requirements. In most cases, the assessment will be conducted at your home address. There may be occasions when an assessment or treatment will be done virtually.
Will I get a copy of the report?
I can provide you with a copy of the report within a month of your written request. The report itself will be an extensive and detailed document that outlines my recommendations. It will include background information, as well as the potential benefits and drawbacks of the suggested strategies. Furthermore, I will highlight the implications and consider any barriers to their implementation. You will not only gain an insight into my opinion, but also have a greater understanding of the overall situation.
How much notice should I give to postpone or cancel an appointment?
If arrangements need to be changed or cancelled, I must be notified a minimum of 24 hours in advance. If this notice is not given, you will be held accountable for the entire fee for the session, as well as applicable travel expenses.
It is important to be aware of this policy in order to avoid additional charges. I want to help you get the most out of our sessions and hope you understand the importance of providing adequate notice. If you require assistance with arrangements, please do not hesitate to contact me prior to the session so that I may provide help in a timely manner. It is my priority to ensure your satisfaction with my services.
Will there be other professionals involved?
At times there may be other professionals needed to assist with the treatment which are beyond my areas of expertise for example a physiotherapist or other specialised professional. I will communicate with you in advance of any additional personnel being hired to ensure that you are aware of the additional charges that may be incurred. Should this be necessary, I will provide you with the necessary details of who is being brought in and their hourly rate.
How are my details protected?
By signing the terms of engagement form, you are granting permission for your data to be securely kept and used exclusively by me. All communications between you and me will be retained in a secure place and are available to you within a month upon written request. I am registered with the Information Commissioner's Office (ICO) and will comply with the General Data Protection Regulation (GDPR) to ensure that all data is treated responsibly and securely. Your data will be treated with utmost respect and handled with care and privacy.